IT Workers must be Trained to Properly Deploy Mobile Solutions

April 23, 2013

Mobile solutions have become a mainstay in the American workplace, but with the added convenience of mobile device use comes increased responsibility. Officials in the IT industry must now make a concerted effort to train their officials to use mobile devices properly.

The International Association of Administrative Professionals (IAAP) recently released an infographic highlighting the widespread presence of mobile devices and the need for proper training practices. The IAAP surveyed large organizations around the world and found that 40 percent of the global workplace is now using mobile technology, and that trend is even more prevalent in larger corporations. About 75 percent of Fortune 500 companies have enacted Bring Your Own Device (BYOD) policies, survey data shows.

With all of this mobile use, the need for training grows exponentially. Mobile education is one area where the industry still must improve.

"An increasing number of office professionals around the world are working virtually, using mobile devices and cloud apps," the IAAP's report said. "But training hasn't necessarily kept up."

Here are a few key areas where IT employees must be properly educated.

Changing technology
What makes mobile education so difficult is that mobile technology is changing constantly. Electronics companies are constantly coming out with new devices – smartphones, tablets, e-readers and more – and offices must always be ready to make adjustments, teaching employees to responsibly use each device and the apps that come with it. That training isn't happening often enough, though. According to the IAAP, 60 percent of administrative professionals say they get 10 hours or less per year of on-the-job tech training.

The cloud
Cloud computing has become omnipresent in BYOD-powered offices, but when data is stored online rather than on users' individual devices, questions are raised about how to access it. Techrepublic recommends going over data ownership policies – for example, workers should know that they're in charge of their own individual accounts for email and social media, but their work accounts are separate.

The IAAP also found that telecommuting is rapidly rising in the U.S. There were 1.8 million Americans working remotely in 2006 – that number has almost doubled since, reaching 3.2 million by 2011. Telecommuting makes some workers more productive, but it also adds security risks. IT officials need to teach workers to keep data protected as it's shared between home and the office.

Mobile solutions add productivity to millions of offices worldwide, but training is essential to making sure employees use devices responsibly.