How IT Help Desks Can Better Serve Their Offices

September 1, 2013

As businesses become increasingly reliant on technology to help complete everyday tasks, it becomes paramount that workers have access to strong personnel who can help them whenever problems arise. In an age of ubiquitous IT, the IT help desk must take center stage.

Bolstering offices with IT help has become exceedingly difficult in recent years, as the sheer number of tech solutions has made it nearly impossible for one person to be familiar with everything. Today’s tech workers must be more versatile than ever, able to offer employees help in a variety of difficult endeavors.

Here are a few ways IT help desks can contribute better to the strength of their offices.

Going mobile
Mobile solutions offer businesses a multitude of ways for their employees to work efficiently and stay connected when outside the office. Especially for workers who often work remotely, either from home or while traveling, smartphones and tablets offer a great way for people to remain productive with fast, easy-to-use devices. IT helpers can encourage office personnel to use more mobile technology in their operations, and furthermore, they can push cloud computing services as a way to share and access data from anywhere using a mobile device. These factors combine to make offices more versatile.

Maintaining security
There are many security threats out there putting companies’ data in peril: both stored locally and in cloud servers. Malware attacks are a problem on a daily basis, and advanced, persistent threats are constantly looking to break down companies’ defenses and gain access to sensitive information. IT helpers must do everything they can to keep data secure. That includes reminding employees about the best security practices, including using strong passwords and not sharing information with outsiders; it also means software solutions should be used to keep intruders out.

Communicating better
InfoWorld notes that communication often breaks down between companies and their help desks – which can be a serious problem in offices. People experience computer issues at work every day – internet outages, viruses, confusion about how to use applications – and if their help desks aren’t willing or able to communicate with them quickly and reliably, it can cause bigger problems.

Lines of dialogue should be consistently open between workers and their IT desks. Often, the first step to solving an IT problem is simply explaining it clearly and discussing it thoroughly.

In an age when technology is everywhere, problems can arise anywhere. Help desks must be more proactive to address the problems their companies face.