An End-User Computing Strategy Is Imperative to IT Success
IT departments have spent the better part of the last 10 years trying to keep up with technology – never really able to get ahead of the game when it comes to developing and implementing in-house IT strategies.
Long gone are the days that an IT department’s biggest concern was whether a new employee’s computer would arrive on time. Now, tech departments across all industries are riddled with new user demands, more robust and capable technologies and sometimes, much smaller budgets.
In this virtual plug-and-play world, where employees can work anywhere, at any time and on any number of devices, it is vitally important for companies to develop and embrace an End User Computing (EUC) Strategy.
“We are way beyond an employee’s work access beginning and ending when they turn their desktop computer on and off,” said Lee Micks, Director of Infrastructure Support Services at DISYS. “The End User Computing experience has stretched into a person’s home, car, the nearest coffee shop or even the mall. People want to, and can, work virtually everywhere and companies should be looking to support that with minimal hassle to the employee.”
And while most companies have adapted their IT policies to allow for virtual access from multiple devices or created networks that can be accessed from off-site locations, many IT departments still remain reactive to trends and market mainstays versus thinking strategically about the present and the future.
For almost 10 years, Digital Intelligence Systems, LLC (DISYS), a staffing and managed services firm with more than 33 locations worldwide, has helped clients develop and implement imperative Infrastructure Support Services (ISS) such as EUC strategies and deployment.
“Being able to put an End User Computing Strategy in place and a roadmap for successfully implementing it, is a huge step towards ensuring an organization’s IT organization can deliver on key business milestones and handle growth,” Micks said. “As users become more tech savvy, it becomes imperative that IT departments get out in front of it and anticipate needs versus reacting to them.”
Through multiple engagements, DISYS teams have discovered that a well-thought-out EUC strategy can not only improve the satisfaction of end users, i.e. employees, but can also improve overall morale and productivity.
“A well-defined EUC strategy helps organizations avoid wasting time and money on ad hoc solutions that are later found to be insufficient, huge security risks or completely useless,” Micks said. “These solutions are a drain on company resources and frustrating for the end user. An employee’s overall job efficiency suffers from such mistakes.”
When looking at a well-defined EUC strategy, keep in mind it is not only about technology: It’s about the business that depends on it, the people who deploy it, the employees who use it and the consumer who benefits from it – all of which contribute to a growing business and increased revenues.
“If your EUC strategy takes into account the constant need to implement the most efficient tools for deploying, managing and supporting end user experiences, work productivity will increase. Technology always directly and indirectly increases revenue.” Micks said. “Employees who are dependent on reliable technology are only as good as what’s provided to them when it comes to getting the job done.”
When sitting down to think through a possible EUC strategy, take into account the current frustrations the organization is experiencing with deploying, implementation, and use of your current systems. Also, take into account what is needed for future growth and look towards technology advancements and the need for training and ongoing support.
Micks mentions another crucial point a strategy and roadmap must address is growing security concerns
“When you’re adding components on a one-off basis and not thinking through the addition strategically, security becomes a real concern,” Micks said. “If your strategy incorporates a defined security protocol and it is followed, you will experience less frustration when it comes to following through on emerging IT trends that impact your end user and business.”
The DISYS Difference:
An organization’s network infrastructure can have a sizeable effect on its entire business environment. DISYS’ Infrastructure Support Services (ISS) capabilities deliver technology and process improvements to support client business goals and help organizations plan for the future.
DISYS evaluates the network of hardware, servers, and enterprise application systems and detects potential points of improvement. With a comprehensive infrastructure audit, DISYS can help you develop a strategy and roadmap tailored to your business and technology needs, increasing business efficiencies and providing higher ROI in infrastructure investments.