Returns

DISYS has the following return policy:

• Any DOA (dead on arrival) item must be reported to DISYS within 5 days of receipt of product. (DOA) Dead on Arrival or Mis-shipments - If a customer receives an item that is DOA or is the wrong item, they must call us within 5 days of receiving the item to get a RMA (Return Merchandise Authorization) number. DISYS must have the item back within 10 days of issuance of the RMA number (total 15 days after receipt of item).

· It is the customer’s responsibility to ensure that DISYS receives the product in original boxes and resalable conditions. Once the DOA or incorrect item is received back, a new item will be shipped to the customer. There is no charge to the customer for either of the above issues, as long as the number of day’s limitation is adhered to.

· No returns after 25 days. Incorrect orders – DISYS agrees to allow customer twenty (25) days from delivery in which to return unopened hardware and software without penalty. Customer must call within 15 days of receiving the item to get an RMA number from DISYS. DISYS must have the item back within 15 days of issuance of the RMA number (total 30 days after receipt of item). It is the customer’s responsibility to ensure that DISYS receives the product in original boxes and resalable conditions.

· 20% restocking fee for all returns for items ordered incorrectly by end-user.

· Opened software is not returnable depending on manufacturer.

· All end-user return requests must provide the serial number of the item being requested for return authorization, and if possible the invoice number.

Having said above, we would like to assure our customers that our primary concern is to achieve customer satisfaction. In the past, we have always been able to resolve all RMA cases to the total satisfaction of our customers.