IT Hardware, Software, & Service Solutions – (DISYS) Digital Intelligence Systems Corp.

This contract vehicle is managed through the Texas Department of Information Resources (DIR) Go DIRect Program. DIR through its Service Delivery Division, assists state agencies and local governments (Customers) with cost-effective acquisition of their information resources by negotiating, managing, and administering contracts with information technology providers. Customers include any Texas state agency, unit of local government, institution of higher education as defined in Section 2054.003, Texas Government Code, and those state agencies purchasing from a DIR contract through an Interagency Agreement as authorized by Chapter 771, Texas Government Code.

DIR combines the buying power of eligible Customers to obtain volume-discounted pricing for selected technology products and services. In addition to offering volume-discounted pricing, DIR has created the Go DIRect Program to make it easier for Customers to acquire these products and services. Customers place orders with and issue payments directly to the Vendors participating in the Go DIRect Program. Information regarding the Service Delivery Division and the Go DIRect Program is located on DIR’s Web site at http://www.dir.state.tx.us/busops/index.htm

CISV Catalog Vendor Price Files:

CISV DISYS Brands Offered:

CISV DISYS Service and Consulting Rates

CATALOG EFFECTIVE DATE PUBLISHED January 2007

COMPANY NAME
DIGITAL INTELLIGENCE SYSTEMS CORPORATION
4151 LAFAYETTE CENTER DRIVE
SUITE 600
CHANTILLY, VA 20151

VENDOR ID 1541715860500/01974

FEDERAL ID 54-1715860

VENDOR CONTACT
Contact Personnel

Maintenance Repair And Support Plan

DISYS WILL PROVIDE THE STANDARD MANUFACTURER WARRANTY COVERAGE WHICH COMES WITH PRODUCT PURCHASE UNLESS ADDITIONAL WARRANTY PACKAGE IS PURCHASED. ADDITIONAL WARRANTY MAY BE PURCHASED FOR PRICES LISTED IN CATALOG

DISYS WILL PROVIDE TECHNICAL INFORMATION REGARDING PRODUCTS SOLD VIA OUR TOLL FREE NUMBER AT 888-286-3896.

Contacting Service Department

Help Desk: 8:00am - 6:00pm Monday through Friday
888.286.3896 (Toll Free) or 703.802.0500

Email: 24x7x365
service@disys.com (also see Point of Contact Below)

Fax:24x7x365
703.802.0798

Web Site: 24x7x365
www.disys.com

Returns - Customer Service
returns@disys.com

Return Policy

1. Defective, Damaged and Non-Conforming Goods or Services (herein as defective): If a customer receives a defective or non-conforming product they should call us within 15 days of receiving the item to get a RMA (Return Merchandise Authorization) number. DISYS requests the item be shipped within 15 days of issuance of the RMA number (total 30 days after receipt of item). It is the customer agency’s responsibility to ensure that DISYS receives the returned product in original boxes and resalable conditions. When the defective goods are received by DISYS, a new item will be shipped to the custome agency, or credit provided where applicable. There are no charges to the customer for the above, as long as the number of day’s limitation is adhered to.

2. Incorrect orders: DISYS agrees to allow customer agencies 30 days from delivery in which to return unopened hardware. Customer should call within 15 days of receiving the item to get a RMA number from DISYS. DISYS requests the item be shipped within 15 days of issuance of the RMA number (total 30 days after receipt of item). It is the customer ’s responsibility to ensure that DISYS receives the returned product in original boxes and resalable condition. No returns will be accepted after 30 days unless an exception can be obtained from the manufacturer. DISYS reserves the right to charge up to a 20% restocking fee as applicable.

3. Software is not returnable unless an exception can be obtained from the manufacturer.

4. All end-user return requests must provide the serial number of the item being requested for return authorization, and if possible, the invoice number. Having said above, we would like to assure our customers that our primary concern is to achieve customer satisfaction. In the past, we have always been able to resolve all RMA cases to the total satisfaction of our customers.

Statement of Guarantee

DISYS will ensure equivalent replacement parts are available for sale for products sold under CISV contract for three years after delievery date.