RMA Policy:
(Return Merchandise Authorization)

• Please call 1888-286-3896 to obtain your Return Merchandise Authorization (RMA) Number of the defective item(s) within 30 days. Some part number restrictions apply.
• A 20% restocking for applies to ALL returns.
• Items that exceed the 30-day return time have manufacturer-standard warranties.
• Any item returned without an RMA Number will be refused.
• All items must be returned in the original box with all materials intact.
• Please call our Customer Service Team immediately in the case of a damaged package. Any delay may cause difficulty in filing a claim.
• Please insure all products. DISYS cannot be responsible for packages not received.
• Software is not refundable.

Policy changes by Major Manufacturers - Effective July 1, 1998

Compaq, HP, and IBM recently changed their return policies regarding computers & accessories. Most Compaq & IBM computers and accessories are no longer returnable under any condition. All HP computers ending with a "T" are also no longer returnable. Please contact a customer service rep for further details about this issue. There will be NO exceptions for these computers.

Procedures for Returns Before returning products to DISYS, please contact a Customer Service Representative. We require pre-authorization for all products. If DISYS receives a product return that has not been pre-authorized, we reserve the right to return it to you without prior notification, at your expense. We will issue a Return Merchandise Authorization (RMA) number that will serve as your reference number for future questions. Your RMA number is only valid for 15 days from the date of issue. Returns received after the 15 days will be refused and sent back to the customer. We request that you have the following information available when contacting us:

Dead On Arrival (DOA) or Mis-shipments:
If a customer receives an item that is DOA or is the wrong item, they must call DISYS within 10 days of receiving the item to get an RMA number. DISYS must have the item back within 15 days of issuance of the RMA number. It is the customer's responsibility to ensure that DISYS receives the product in the original box(es) in reasonable condition. Once the DOA or incorrect item is received back, a new item will be shipped to the customer. There is no charge to the customer for either of the above issues, as long as the number of days limitation is adhered to.

Software is not returnable once opened, unless the manufacturer has a customer satisfaction policy and is willing to take back the opened product.

Incorrect Orders:
A 20% restocking fee applies for unopened hardware and software ordered incorrectly by the customer. The customer must call within 10 days of receiving the item to get an RMA number from DISYS. DISYS must have the item within 15 days of issuance of the RMA number. It is the customer's responsibility to ensure that DISYS receives the product in original boxes and in good condition. The customer also needs to pay for freight and insurance in case of damage or lost goods by the shipping company. DISYS requests that RMA numbers not be written on the item(s) being returned, but on the shipping label or packing slip. All returns must be complete including accessories, cables, manuals, software, warranty cards, etc. Returns that do not meet these above conditions will be refused.