• Client Industry: Technology

• About Client: The client develops software that provides system and service management solutions primarily for large enterprises in the United States and internationally. The company also offers consulting, implementation, integration, IT process design and re-engineering, and educational services related to its software products. They serve Global 2000 companies that manage highly complex, heterogeneous and decentralized IT environments, has approximately 15,000 worldwide customers, and approximately 99% of the Forbes Global 100 and more than 85% of Fortune 500 companies rely on this client. It serves manufacturers, telecommunication companies, financial service providers, educational institutions, retailers, distributors, hospitals, service providers, government agencies, and channel partners, including resellers, distributors, and system integrators. The company was founded in 1980 and is headquartered in Houston, Texas.

• Client Relationship Overview: DISYS started working with the client in 2008 to provide a gap analysis of the adaptation of the Global Infrastructure ITIL framework and assist with a Service Catalog. In March of 2009 DISYS became a Consulting Services Partner to assist the client’s Professional Services Organization with their delivery.

Engagement Details:

• Business Need: The client needed to install and integrate BMC Performance Manager for SAP 5.x, with SAP Solution Manager and AlarmPoint for one of its clients – Becton Dickinson. The installation needed to be agentless through the company portal. It also required strong SAP Basis Administration background as well as proven experience with the latest version of the Performance Manager for SAP, which the client was lacking. The customer had attempted this before and has been unsuccessful with older versions. The client was engaged to make another attempt with the new version of BMC Performance Manager for SAP.

  BPM for SAP consists of the below features to monitor the SAP landscape:

  • Automatic discovery of SAP Netweaver landscape.
  • Filters critical application alerts.
  • Monitors key business performance indicators
  • Monitors availability of SAP landscape.
  • Monitors service levels according to basic SAP components
  • Centrally displays essential IT metrics (based on CCMS data)

• Project Objectives:
• Implement and configure BMC Performance Manager for SAP 2.7 for monitoring the SAP landscape, including:
• Planning services to coordinate resources and activities, and provide project administration services
• Installation, design, configuration, test and deployment of the solution with integrations to Solution Manager
• Configure existing BMC Event Manager (“BEM”) rules for SAP monitoring
• Configure existing AlarmPoint for SAP monitoring
• Installation and configuration of co-location of RSM and Proxy servers in Piscataway, NJ data center.
• Solution Mentoring
• Functionality required: BMC Performance Manager for SAP should be able to manage SAP NetWeaver environment from a business perspective, quickly drawing attention to business critical problems.  In addition, BMC Performance Manager for SAP should monitor SAP environment and resources including automatic landscape discovery, availability testing and collection of essential R/3 metrics.

• Solution Approach:
• DISYS followed an Agent-less monitoring approach for their SAP Infrastructure because of its low overhead on the end nodes, ease of maintenance and centralized configuration.
• Due to the stringent schedule, DISYS provided one SAP SME with proven experience installing BMC Performance Manager, and one BMC SME with proven experience installing BPM for SAP.  
• DISYS used BMC Implementation Framework and Methodology: Plan and Prepare, Analyze, Design, Build, Validate and Deploy.



• Technology Components and Versions:
  • BMC® Performance Manager for SAP 5.x,
  • Patrol Agents/KMs and BMC Portal for agent-less monitoring
  • BMC® Service Impact Manager 7.x.
  • SAP Landscape with around 30 Unix (Solaris 5.10) servers.
  • Client SAP Landscape mainly consists of Netweaver 2004s systems (SAP Version 7.0) with ABAP, JAVA and ABAP+JAVA systems.
  • BPM for SAP used as a centralized tool for management and monitoring of complex SAP infrastructure. 
  
  
  
  
• Business Value: : After two failed attempts by another integrator to implement BPM for SAP Applications and Portal and integrate it with Performance Monitor, AlarmPoint, DISYS was able to provide an SAP SME with over 50 Performance Manager/Patrol implementations and expertise in the client’s framework due to past employment with the client.