Is outdated technology holding your company back?
Constant system outages, the inability to keep up with customer service and the duplicity of work are three of the top factors in determining whether your business has outgrown its internal information systems and employing outdated technology.
The bottom line is, the systems put into place when you were a small company of 5 employees, servicing a few hundred customers isn’t able to handle the load of your growing business – the system’s inefficiencies just can’t keep up.
“We are a society who have come to expect instant results and gratification – particularly with our technology,” said Syed Ali, Information Technology Director at DISYS. “If we can’t get what we need as consumers right now, we will go somewhere else. That’s why having efficient IT systems is so important.”
Digital Intelligence Systems, LLC (DISYS), specializes in managed systems – helping companies keep up with their growing businesses and gain efficiencies where outdated technology is currently holding them back.
“Overcoming the technology barrier when your company is on the verge of growth is probably one of the most important decisions a CEO can make,” Ali said. “Not only is it important to keep the customers you already have, but it is vital in reaching and retaining new clients.
“The inability to embrace new technology and implement it within a company is one of the main reasons companies fold today. Companies can’t succeed without having the technology in place to gain powerful insight into their consumer base to deliver upon their customer needs.”
While change is hard, it is mandatory for a business to look at its systems and update them accordingly if valuable time and money are being thrown at outdated systems. Whether it is the inability to find adequate resources to upkeep your systems because the hardware and software is obsolete or whether you can’t offer similar services to keep up with the competition, IT systems must change with the times.
“There is always a company out there who can deliver where you fail,” Ali said. “When you look at the roles these antiquated systems play, look at how they match up to your competition and then decide if you can actually survive as a business if you don’t upgrade.”
And even though many companies understand the need of updating and improving their systems, they immediately balk at the cost when CIOs bring in proposals with a hefty bottom line. But it is important to understand these costs create immediate return on investment.
“CIOs get frustrated when their CEOs say ‘no’ to system upgrades based on cost,” Ali said. “But often times, the CIOs aren’t going into their leadership prepared and with a plan in place to show tangible return on investment.”
Ali said it is vital for a CIO to sit down with multiple business stakeholders, find out their internal system needs and blue-sky wants, and then present a unified plan with those stakeholders – showing in very real ways how the new systems can positively impact business now and in the future.
“There are so many ways to validate the cost of finally having fully-integrated, updated systems that speak to each other,” he said. “Success depends on accuracy and efficiencies. Without the latest dependable and properly configurable systems, delivering correct results in a timely fashion directly impacts every department’s performance goals. This is the language CEOs understand.”
Ali goes on to assert, when companies utilize out-of-date systems that do not talk to each other, money is being wasted minute-by-minute simply because one department doesn’t know what the other is doing and data is having to be mined manually instead of instantaneously.
“The duplicity of work is tremendous,” he said. “You can train your employees properly and they can do their jobs very well. But if the technology doesn’t deliver what is needed, then their efforts are not rewarding.
“When looking into updating your systems, always look into the time spent to complete a task right now vs. the value that is delivered and evaluate the overall business impact these tasks have. If they can be done more efficiently through updating systems then time and money will be saved.”
Often times, businesses fall into a technology rut if their primary business is not technology-based – technology is seen more as a tool than a necessity to business success.
“When companies think of their technology as more of a utility – something that doesn’t impact their bottom line – then there is a problem,” Ali said. “Just because technology is not necessarily tangible doesn’t mean it doesn’t deliver tangible results.
“Struggling companies would be surprised how proper training and employee commitment, coupled with the latest, dependable technology can cause a business to see tremendous growth and overcome the competition.”
Note: Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in managed staffing services, agile services, application development, business intelligence, cloud enablement and enterprise resource management. If you systems are outdated or if your company is in need of an technology overhaul, contact a DISYS specialist today to discuss your options by going to DISYS.com and filling out our ‘contact us’ form or find a DISYS location near you.