• Client Industry: Healthcare IT

• About Client: The client is engaged in the information technology (IT) and professional services industry. The company offers an array of services to clients in the commercial and government markets. Its service offerings include IT and business process outsourcing, and IT and professional services. Outsourcing involves operating all or a portion of a customer’s technology infrastructure, including systems analysis, applications development, network operations, desktop computing and data center management. IT and professional services include systems integration, consulting and other professional services. Consulting and professional services includes advising clients on the acquisition and utilization of IT and on business strategy, security, modeling, simulation, engineering, operations, change management and business process reengineering.

Engagement Details: Systems Administration support for EPA - HQ

• Business Need: The client had a contract with EPA. They required temporary outside support in transitioning individual helpdesks from each EPA location, to a centralized helpdesk supporting all of EPA headquarters.



• Project Objectives: Provide qualified consultants throughout the transition process for minimal downtime, and to maintain fully staffed help desks, minimizing interruption to the EPA.



• Solution Approach: DISYS provided support during the transition so that all helpdesks remained fully staffed and limited interruptions were experienced.



• Technology Components and Versions: Lotus Notes 7.0; Windows XP and 2003
  
  
  
  
• Business Value: DISYS was able to provide a team of consultants for short term support so there was no stop gap while the helpdesk functions transitioned over to the new contract. The minimal downtime and ability to maintain fully staffed helpdesks allowed the client to maintain their relationship with EPA.